Selling on this website targets the end-users.
Please contact us about a large amount of dealings,
in that case, we will separately deal with them.
Our retail product delivery is available in EMS countries/areas for which tracking service is available.
Please check if EMS is available in your country/area from
here (Japan Post EMS area)
About shipping rates from Japan,
Japan Post Rate Schedule page
will be helpful.
Our major products are made-to-order.
Therefore it is difficult to predict the accurate total weight,
including the weight of the products and the weight of the packaging material such as cardboard.
Although our predicted weight becomes heavier or lighter than the actual weight,
the total bill amount does not change from the estimated price.
We are basically unable to accept the return/exchange of custom products except defectives. Please thoroughly check the products before you submit the order.
■ About cancellation before payment
Please feel free to cancel at no charge before payment.
If you are about to cancel, please inform us as soon as possible.
Please note that if you would not pay within 7 days from receipt of a PayPal invoice e-mail,
it would be automatically canceled.
■ About cancellation after payment (before shipment is completed)
In regard to ready-made products, we accept the cancellation and then repay.
In regard to made-to-order products, we start production immediately after payment.
Therefore we are unable to accept the cancellation as a general rule.
Please immediately contact us because there is a possibility
that the production is early-stage or not yet started.
■ About cancellation after shipment
For damaged / defective / wrong products
Please inform us about the details of damaged / defective / wrong products,
we will send you replacements after confirmation.
Sorry to trouble you, but please send us an e-mail about that effect within 7 days after receipt of products.
* If 7 days elapsed after receipt of products, we might not accept.
For visitor circumstances
Because of an international deal, we are unable to accept the cancellation / the return of products
Before purchasing, please thoroughly check the size, color, quantity, and so on.