We are basically unable to accept the return/exchange of custom products except defectives. Please thoroughly check the products before you submit the order.
■ About cancellation before payment
Cancellation before payment is free.
If you are about to cancel, please inform us.
■ About cancellation after payment (before shipment is completed)
In regard to ready-made products, we accept the cancellation and then repay.
In regard to made-to-order products, we start production immediately after payment.
Therefore we are unable to accept the cancellation as a general rule.
Please immediately contact us because there is a possibility
that the production is early-stage or not yet started.
■ About cancellation after shipment
For damaged / defective / wrong products
Please inform us about the details of damaged / defective / wrong products,
we will send you replacements after confirmation.
Sorry to trouble you, but please send us an e-mail about that effect within 7 days after receipt of products.
* If 7 days elapsed after receipt of products, we might not accept.
For visitor circumstances
Because of an international deal, we are unable to accept the cancellation / the return of products
Before purchasing, please thoroughly check the size, color, quantity, and so on.
- Total bill amount is: Total price of products + a shipping rate
- The product will be manufactured and shipped after payment is completed. You will receive an e-mail regarding the payment via PayPal.
Please click the link to the PayPal website on the e-mail, and settle the payment within 7 days.