How to place an order on our system

ordering flow

  1. After your order is placed, ' an order acknowledgement e-mail ' will be automatically sent to you. If you do not receive this e-mail, it may be due to an error in your e-mail address. If you do not receive an email from us on the next business day, please provide us with your contact information.
  2. We will send you a receipt confirmation e-mail by the next business day.
  3. In the case of a custom-made band stamp, we will send you an image of the proof of the print and repeat revisions until the proof is completed.
  4. We will send you a PayPal invoice if you agree on the production details, total amount charged, and the number of business days required from payment confirmation to shipping.
    Our business day calendar is on the top page.
    There is the case that tariffs, other tax, and customs fees are imposed to the purchased products at customs clearance in receipt country/area. In that case, these cost are the customer burden. Please pay directly to the delivery company or the customs house on receipt. It should be noted that the policy on taxes and customs fees will vary depending on the countries/areas. For more information, please contact the customs house of your country/area.
  5. By implementation of the settlement of invoice e-mail, the contract will be concluded, then, we will start production and goods preparations. Before the contract is concluded, if the contract ends in failure by any reasons such as customer circumstances and/or our circumstances, economic compensation shall not occur.
  6. In regard to made-to-order products, we will start production immediately. Therefore, after conclusion of the contract, we are unable to accept the cancellation of products for visitor circumstances. In regard to ready-made products, we accept the cancellation of products if the shipment has not been completed.
  7. We will inform you about an tracking number when the shipment has been completed.
  8. If you receive defective products owing to our responsibility by any chance, please inform us about the details by e-mail. We will handle in good faith by repayment or delivery of replacements.
  9. If the shipment could not be completed after 7 days from the scheduled date, we will repay under your cancellation of products when you wish.

Shipping policy

Selling on this website targets the end-users. Please contact us about a large amount of dealings, in that case, we will separately deal with them. Our retail product delivery is available in EMS countries/areas for which tracking service is available.
List of Shipping Regions and Shipping Charges

Return/Exchange/Cancellation policy

We are basically unable to accept the return/exchange of custom products except defectives. Please thoroughly check the products before you submit the order.

■ About cancellation before payment

Cancellation before payment is free. If you are about to cancel, please inform us.

■ About cancellation after payment (before shipment is completed)

In regard to ready-made products, we accept the cancellation and then repay. In regard to made-to-order products, we start production immediately after payment. Therefore we are unable to accept the cancellation as a general rule. Please immediately contact us because there is a possibility that the production is early-stage or not yet started.

■ About cancellation after shipment

For damaged / defective / wrong products

Please inform us about the details of damaged / defective / wrong products, we will send you replacements after confirmation. Sorry to trouble you, but please send us an e-mail about that effect within 7 days after receipt of products. * If 7 days elapsed after receipt of products, we might not accept.

For visitor circumstances

Because of an international deal, we are unable to accept the cancellation / the return of products after shipment. Before purchasing, please thoroughly check the size, color, quantity, and so on.

About Payment

  • Total bill amount is: Total price of products + a shipping rate
  • The product will be manufactured and shipped after payment is completed. You will receive an e-mail regarding the payment via PayPal. Please click the link to the PayPal website on the e-mail, and settle the payment within 7 days.
privacy policy   
Copyright © Itou Kinzoku Co. Ltd. All Rights Reserved.